At SOIKraft, we strive to ensure customer satisfaction. If you need to cancel, return, or request a refund, please review our policy below.
1. Order Cancellation
- Orders can be cancelled within 24 hours of purchase for a full refund.
- If the order has already been processed or shipped, cancellation may not be possible. In such cases, you may need to initiate a return after receiving the order.
- To cancel your order, please contact us as soon as possible at [email protected] with your order details.
- If your cancellation is approved, refunds will be issued within 10 business days.
2. Returns
- We accept returns within [Insert Return Window] days of delivery.
- Items must be unused, in original packaging, and in the same condition as received.
- Custom or personalised orders cannot be returned unless defective or damaged.
- To initiate a return, contact us at [email protected] with your order details and reason for return.
- Customers are responsible for return shipping costs unless the item is faulty or incorrect.
3. Refunds
- Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
- If approved, refunds will be processed to the original payment method within 10 business days.
- Shipping costs are non-refundable unless the return is due to an error on our part.
Late or Missing Refunds
- If you haven’t received your refund after the expected processing time, please:
- Check your bank account again.
- Contact your payment provider, as processing times may vary.
- If you still haven’t received your refund, contact us at [email protected].
4. Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please contact us within 2 days of delivery with photos of the issue.
- We will arrange a replacement or refund as needed.
5. Contact Us
For any cancellation, return, or refund-related queries, please reach out to us at:
[email protected]
Wolverhampton, UK
Thank you for choosing SOIKraft!