Thank you for shopping with SOIKraft! We are based in Wolverhampton, UK, and ship across the UK and Europe. Below, you will find details on our shipping process, rates, and policies.
Domestic Shipping Policy (UK)
Shipment Processing Times
- All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
- If we experience a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates (UK)
- Standard Shipping (Royal Mail 2nd Class or Tracked 48) – 2-5 business days
- Express Shipping (Royal Mail 1st Class or Tracked 24) – 1-2 business days
- Next-Day Delivery (DPD, Evri, or Royal Mail Special Delivery) – Next business day
Shipping costs will be calculated at checkout based on your chosen shipping method.
International Shipping Policy (Europe)
We currently ship to selected European countries. International shipping costs vary based on location and will be calculated at checkout.
Shipping Rates & Delivery Estimates (Europe)
- Standard International Shipping (Royal Mail International Standard) – 5-10 business days
- Tracked International Shipping (Royal Mail International Tracked or DPD Europe) – 3-7 business days
- Express International Shipping (DHL Express or UPS Express Saver) – 1-3 business days
Customs fees, duties, and taxes may apply depending on your country’s regulations. Customers are responsible for any additional charges related to customs clearance.
Shipment Confirmation & Order Tracking
- You will receive a Shipment Confirmation Email once your order has shipped, containing your tracking number(s).
- The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
- SOIKraft is not responsible for any customs and taxes applied to your order.
- All fees imposed during or after shipping (tariffs, taxes) are the responsibility of the customer.
Damages & Lost Shipments
- SOIKraft is not liable for any products damaged or lost during shipping.
- If you receive your order damaged, please contact the shipment carrier to file a claim.
- Please save all packaging materials and damaged goods before filing a claim.
Contact Us
For any shipping-related questions, contact us at:
[email protected]
Wolverhampton, UK
Thank you for shopping with SOIKraft!